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How we protect your account and privacy

When you open an account with bettingclosed, your personal details, payment information and betting history are protected by clear, transparent practices.

Account verification encryptedPayment data never shared with third partiesWithdrawal requests verified before payout

Explore the Lobby Read FAQ

What data we collect and why

bettingclosed Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and banking details when you sign up and make deposits. This information helps us verify your identity, prevent fraud, and comply with local financial regulations where local law permits. Your account activity — the games you play, your bet

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amounts and results — is stored securely on our servers. We also track your device type, IP address and browser data to detect unusual login attempts and protect your account from unauthorized access. Payment processing through DANA, OVO, GoPay and QRIS requires us to share transaction
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references with our payment partners, but never your full banking credentials.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS

Questions about your privacy rights

Our support team handles privacy requests and account access questions Monday through Sunday, 08:00 to 23:00 Jakarta time. You can request a copy of your personal data, ask us to delete inactive account information, or report privacy concerns through any of these channels.

Team online

Live chat support

Open the chat window in your account lobby. Our team responds within 5 minutes during support hours. Use this for quick data access requests or privacy clarifications.

Email: [email protected]

Send formal data requests or privacy complaints here. We reply within 24 hours. Attach your account ID and the specific information you need.

Account settings panel

Log in and go to Settings > Privacy & Data. You can view collected data, download your activity history, or request account deletion directly.

HOW WE PROTECT YOU

Data security and how we handle your information

Your account security starts with encryption. All communication between your device and our servers uses SSL protocol, the same standard banks use.

SSL encryption on all pages

Every login, deposit and withdrawal page uses military-grade encryption. Your data is unreadable in transit. Check the padlock icon in your browser address bar.

Payment isolation

DANA, OVO, GoPay and QRIS transactions never expose your full account details to third parties. We verify deposits instantly but store only transaction IDs and amounts.

Two-factor authentication available

Enable 2FA in your account settings to add a security layer. When you log in from a new device, we send a verification code to your registered phone number.

Session timeout protection

Your account session expires after 30 minutes of inactivity. This prevents unauthorized access if you forget to log out on shared devices in Denpasar or elsewhere.

Annual data retention review

We delete personal data from closed accounts after 36 months. Active accounts retain betting history indefinitely but payment card details are purged after 24 months.

Privacy breach protocol

If we discover unauthorized access to your account, we notify you within 24 hours. We reset your password, review your recent withdrawals, and flag suspicious activity immediately.

Privacy and data questions answered

Yes. Log into your account, go to Settings > Privacy & Data, and click Download My Data. Your complete profile, betting history, and transaction records will be compiled as a file within 24 hours and emailed to your registered address.

We retain your DANA, OVO, GoPay and QRIS transaction IDs indefinitely for reconciliation, but your full payment credentials are deleted 24 months after your last withdrawal. Your account balance history stays on file as long as your account is active.

Your betting history and account details remain encrypted and stored for 36 months in case of disputes or regulatory inquiry. After 36 months, we delete your personal data. Transaction records needed for tax or legal purposes may be retained longer where local law permits.

No. We never sell your personal data to third parties or marketing firms. We share payment information only with our payment processors (DANA, OVO, GoPay and QRIS partners) and with regulators where local law permits.

Check your login history in Settings > Security. You'll see every device and IP address that accessed your account. If you spot unfamiliar activity, reset your password immediately and contact our support team at [email protected] within the hour.

Partial deletion is not available — betting records are linked to your account for accuracy and compliance. However, you can request full account deletion, which removes all personal data after 36 months. Contact our privacy team to start this process.

We use session cookies to keep you logged in and analytics cookies to track page behavior, helping us improve our site. No tracking pixels are placed on your device. You can disable cookies in your browser, but this may break some account features.

How we protect your account and privacy

Questions about your privacy rights

Live chat support

Email: [email protected]

Account settings panel

Data security and how we handle your information

SSL encryption on all pages

Payment isolation

Two-factor authentication available

Session timeout protection

Annual data retention review

Privacy breach protocol

Privacy and data questions answered

01 Can I download all my personal data from bettingclosed?

02 How long do you keep my payment information after I withdraw?

03 What happens to my data if I close my account?

04 Do you sell or share my information with advertisers?

05 How do I know if my account has been accessed without permission?

06 Can I request deletion of my betting history?

07 Does bettingclosed use cookies or tracking pixels?

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